Internet Customer Service Representative

Internet · Spokane, Washington
Department Internet
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $15.00


Handles all sales and customer interactions in a professional manner by providing prompt and thorough services as part of the internet department to achieve successful sales and customer satisfaction.

Duties and Responsibilities

  • Exhibits a positive, insightful, and friendly attitude with customers that is sensitive to their needs and expectations
  • Determine correct merchandise to fulfill the customer’s needs and the knowledge to suggest alternative/additional items related to the customer’s order.
  • Process sales orders, generate purchase orders and issue credits for internet customers
  • Initiating the return process for online orders via email or telephone
  • Keep informed of new product information and market trends in the hardware industry
  • Assist and resolve customer complaints and concerns
  • Follow up on outstanding orders and bring them to the attention of the relevant manager or department
  • Process customer invoices as needed including credit card and Paypal payment methods
  • Clear factory invoices and properly assign freight charges to customer orders
  • Clearly and effectively communicate with vendors via telephone and email regarding backorder fulfillment, large orders and quotes, shipping logistics, customer returns, and other concerns
  • Clearly and effectively communicate with customers via telephone and email regarding general inquiries, bid requests, order fulfillment, stock levels, technical specifications, and shipping logistics
  • Additional tasks that support internet sales at the discretion of the Management Team


  • High School diploma or General Education Degree
  • A minimum of one year of experience in sales, internet sales preferred


  • A minimum of one year in the hardware, construction, sales, distribution or millwork industry
  • Ability to clearly and effectively communicate and understand written and oral instructions
  • Ability to lift objects weighing 40 pounds or more regularly
  • Ability to sit at a desk and utilize a computer for 8 hours each day


  • PC and software proficiency for data entry and utilization of sales programs
  • Product and application knowledge, including the ability to read and comprehend manufacturer specifications
  • Perform basic mathematical functions in the course of sales and customer support


  • Hourly: $15.00
  • Benefits Package:
  • Weekends off! Great work/life balance.
  • Paid holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas).
  • PTO in accordance with Washington’s sick leave policy.
  • Medical, dental, optional vision insurance, and 401(k) with 25% corporate match the first of the month after 60 days.
  • Vacation time available after 90 days of employment.

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  • Location
    Spokane, Washington
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation