Sales: Inside Sales Associate

Inside Sales · Spokane, Washington
Department Inside Sales
Employment Type Full-Time
Minimum Experience Mid-level

Job Description

Duties and Responsibilities

  • Exhibits positive, insightful and friendly attitude with customers that is sensitive to their needs and expectations
  • Determine customer’s needs, utilize knowledge to suggest alternative/additional items related to the customer’s order
  • Process sales orders, generate purchase orders, and issue credits for customers
  • Assist and resolve customer complaints and concerns
  • Follow up on outstanding orders and bring to the attention of relevant manager or department
  • Clear factory invoices and properly assign freight charges to customer orders
  • Clearly and effectively communicate with vendors via telephone and email regarding back order fulfillment, large orders and quotes, shipping logistics, customer returns, and other concerns
  • Clearly and effectively communicate with customers via telephone and email regarding general inquiries, bid requests, order fulfillment, stock levels, technical specifications and shipping logistics
  • Additional tasks that support hardware sales at the discretion of the Management Team
  • Provide backup support for counter sales as needed



  • College Degree, Preferred Construction Management

(High school Diploma and or more of the following)

  • A minimum of one year experience in sales
  • A minimum of one year in the hardware, construction, or distribution industries


  • Ability to clearly and effectively communicate and understand written and oral instructions
  • Ability to lift objects weighing 40 pounds or more occasionally
  • Ability to sit at a desk and utilize a computer for 8 hours each day


  • PC and software proficiency for data entry and utilization of sales programs
  • Product and application knowledge, including the ability to read and comprehend manufacturer specifications
  • Perform basic mathematical functions in the course of sales and customer support
  • Familiarity with construction methods and practices
  • Read a tape measure efficiently


  • Hourly: DOE
  • Benefits Package:
  • Weekends off! Great work/life balance.
  • Paid holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas).
  • PTO in accordance with Washington’s sick leave policy.
  • Medical, dental, optional vision insurance, and 401(k) with 25% corporate match the first of the month after 60 days.
  • Vacation time after 90 days.

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  • Location
    Spokane, Washington
  • Department
    Inside Sales
  • Employment Type
  • Minimum Experience